How Automated Inmate Forms and Grievance Applications are Changing the Game for Securus Technologies

Inmates need a way to communicate, but they also need a way to access forms for medical needs and make other requests. This is where Securus Technologies has changed the game for inmate communications. This year, the major player in inmate communications rolled out a new application with an automated submission form that would enable inmates to make requests electronically.


This application comes on the heels of more great technological advancement in 2016,but it’s also a great development as we continue to see the integration of more technology in an attempt to reduce the paper trail that has impacted so many markets in dramatic ways. While the medical field still seeks ways to reduce paper trails, corrections officers are still seeking ways to reduce their time away from doing the job they were meant to do. These officers have spent valuable time logging events and making requests for inmates, but their job is to maintain safety and protection within the prison in order to keep the peace among the inmates and fellow officers.


With this application, Securus Technologies will be able to help those with inmates bring the peace and order back into their cells and reduce the paper trail for their administrative staff. If I had a family member or friend that was in prison, I would be thrilled to know that they could easily request help with medical needs.